FAQ

DEVICES

What is the minimum specification for my mobile device?

Here’s a list of some of the phones and tablets which the PIXL app will work on:
· Apple devices (iOS9 or later)

  • iPhone 6s Plus
  • iPhone 6s
  • iPhone 6 Plus
  • iPhone 6
  • iPhone 5
  • iPad Mini 4
  • iPad Mini 2
  • iPad Air 2
  • iPad Pro

· Android devices (4.3 or later)

  • Samsung Galaxy S5
  • Samsung Galaxy S4
  • LG Nexus 5

NOTE: Due to the broad range of Android devices on the market, we can’t test them all. The above list shows proven devices, but others with similar capabilities should also function with the app and we will add others to the list as we learn about them.

· Windows (Chrome & IE11 only)

  • Desktop (Windows 7,8 or 10)
  • Surface Pro 4
  • Surface Pro 3
  • Surface 3

· Mac (Safari)

  • MacBook Pro Retina (2013 or later)

    Do I need a smart device to play with my PIXL character(s)?

    You will need a smart device to download the app which enables you to create your own emojis, animations and text to upload to your PIXL character(s). Alternatively, you can also use the pixlcreator.com web link on your browser. However, you can still play with your PIXL character without the app or website through bumping to swap and share creations with friends and to unlock secret animations. Plus, each PIXL character comes with a game to play.

    navigatiON

    How do I navigate through the different modes on my PIXL character?


    Use the button located on the front of your PIXL character underneath the screen to navigate through the different options:

    1. Press and hold down the button to access the menu.
    2. Single press to scroll through the options.
    3. Double press to enter your chosen option.

    creating

    How do I create my own emojis, animations and text to upload to my PIXL character?


    Create mode is where you design and upload your own amazing pixelated creations to your character. Please watch the below instructional video which details each step in creating your own designs or selecting ready-made designs from the PIXL store. Once you have a creation you wish to upload you will need to get your PIXL character ready to receive the design.

    1. Scroll through to “Create” mode on your PIXL character
    2. Double press to enter
    3. Single press to start the upload and turn the receiver on
    4. Now place your PIXL onto the designated upload square on your device and hit the upload button for the photo sensor on the back of your character to receive the design

    How many creations from the app can I upload and store on my PIXL character?

    You can upload and store over 100 creations to your PIXL character. Your creations will be stored in “Bump” mode and you will be able to store up to 50 emoji creations, up to 40 animations and up to 20 words.

    Bumping

    How do I bumpinate my creations with friends?


    A.
    1. Do not touch your PIXL characters together
    2. To swap: Both go into your bump mode and then select an emoji, animation or text ready to bump.
    3. To share: One PIXL must have a selected emoji, animation or text, the other PIXL must be in character mode.

    B.
    1. Keep your PIXL characters connected
    2. Connect the sides of your PIXL characters and they will automatically start to bump your emoji, animation or text.

    C.
    1. Do not disconnect your PIXL characters until complete
    2. Once the transfer has been successful you will see a green tick appear on the screens
    3. Disconnect your PIXL characters once you see the tick

    D.
    1. Go back into bump mode to see your new emoji, animation or text

    Tip: If your character goes to sleep whilst connected – disconnect and re-join.

    How many PIXL characters can bumpinate at once?

    When swapping and sharing creations with friends through bumpinating, only a maximum of 2 characters can bumpinate at once. Although, in character mode, you can bump together many different combinations and quantities of characters to unlock secret animations i.e. if you have collected all 6 characters and you bump them together in character mode you will unlock the ultimate animation!

    I can’t find some of my older creations in bump mode?

    Once your memory is full in “Bump” mode, your newest creation will overwrite your oldest creation.

    Pixl Characters

    Why does my PIXL character keep powering down?

    Your PIXL character will go to sleep and turn their screen off to save energy if you are not interacting with them. Wake them up by pressing the button.

    Do the PIXL characters have an on/off switch?

    The PIXL characters do not have an on/off switch but will power down after a short period of inactivity.

    How do I play with my PIXL character(s)?


    There are 3 main modes of playing with your PIXL character:

    1. Create your own emojis, animations and text to upload to your PIXL character via the app
    2. Bump your PIXL characters together to swap and share your creations with friends
    3. Connect different combinations of PIXL characters together to unlock secret animations

    What’s included with my PIXL character?

    Each PIXL character comes with preloaded creations inside so you can get bumping straight away! The creations are relevant to each character’s personality i.e. MASH loves food so all of the pre-loaded animations are food-based such as apple and ice cream. In addition, each character also comes with a preloaded game to play.

    What type of batteries do the PIXL characters need?

    Each PIXL character runs on 1 x CR2032 battery (included) which are readily available are easily installed in their backs if a replacement is needed.

    Can I adjust the volume on the PIXL characters?

    You can toggle the sound on and off on your PIXL character by scrolling through to the sound option in the main menu and then double pressing the button to switch the sound on or off.

    Safety

    Can I play with Pixl or the app if I have a history of photosensitive epilepsy?

    Always consult your doctor. The animations on the Pixl toy are of a frequency that should not present a significant risk. The flashing data light on the app is fast enough that it may be a problem if you look directly at it; we always recommend that the Pixl is placed over the light so that you can’t see it, and to look away from the flashing light in general.

    trouble shooting

    I can’t find some of my older creations in bump mode?

    Once your memory is full in “Bump” mode, your newest creation will overwrite your oldest creation.

    How many creations from the app can I upload and store on my PIXL character?

    You can upload and store over 100 creations to your PIXL character. Your creations will be stored in “Bump” mode and you will be able to store up to 50 emoji creations, up to 40 animations and up to 20 words.

    Troubleshooting

    1. When in character connection mode, disconnect all the characters before re-connecting into a different configuration

    2. If your PIXL character malfunctions please reset by removing and replacing the battery. If the problem persists, replace with a new battery

    3.Please try to avoid playing with your PIXL characters under very strong light environments

    4.Please ensure the screen brightness on your device is at 100% and close down any other applications running in the background

    Contact Us

    For further information please phone us on 01702 200 660 or email us.